Frequently Asked Question

Q. Do you have *book title*?
A. All the books we have are listed here. All the books listed here, we have. However you can request a book using the ‘Request A Book’ page on the website.

Q. Do you sell ‘actual books’ (physical/hard copies)?
A. No. We sell Ebooks and Audiobooks.

Q. Where can I get the physical copy of a book?
A. The majority of the books we list can be found on Amazon.com/Amazon.co.uk

Q. How do I receive my download purchase?

A. Always download your purchases from the “Orders” tab (not emails). You have 5 available downloads per purchase and 7 days until the link expires. You may copy the file to as many personal devices as required – please keep in mind the expiration period.

Q. I have not received my book, what do I do?
A. If your payment is pending, being held by PayPal or has been sent via echeck, your downloads will become available once the payment is cleared. Otherwise there will never be an instance when your do not receive your ebooks instantly. A common reason for non-receipt is either our emails going to SPAM or having entered your email address incorrectly at checkout. You can check this by attempting to log in with your email address or logging in and checking the email address on your profile. Additionally, once logged into your account simply download the ebooks from the “Downloads” tab in “My Account”

Q. I did not create an account at checkout, what do I do now?
A. It is now mandatory to create an account at checkout. If you checked out before this change was made and wish to request additional downloads or view previous orders, please create an account using the same email address used when you checked out and then send us an email at algroup@afrikanlibrary.net stating your account name and order number so we can link the accounts and reset the download permissions.

Q. Does the expiry period mean I have 7 days to read my ebook? I cannot possibly read all of these books in 7 days?
A. No. It means you have 7 days to download them from our site. Once that expires you would need to request new downloads. We recommend downloading all purchases to your laptop/PC immediately and then transferring them to any device you wish to read them on.

Q. Can I read these books on my Kindle/iPad/Tablet?
A. Yes. All of our ebooks can be read on most devices. The Kindle/Ipad have inbuilt software to automatically recognise and read .PDF files. Some phones running Android made need an app to be downloaded to view the ebook. Any free ebook reader will do and can easily be found in the Google Play Store.

Q. I am an author, can I sell/advertise my books with you?
A. Yes. Please read this blog post to learn how.